FAQs


1. WHAT IS INCLUDED IN THE PROGRAMME PRICE?

The following are included in each camper’s package price: 

  • Residence accommodation
  • Three meals daily plus an evening snack
  • Supervision
  • All scheduled activities
  • Use of lifejacket, paddles, and other equipment
  • Study materials
  • 10 hour of ESL instruction (optional) with certificate upon completion of course
  • Shopping excursions to Huntsville
  • Full-time healthcare provider on campus
  • Laundry service once a week
  • Use of sleeping bag and pillow (students must supply own towel)

International students also have included:

  • Toronto airport meet & greet plus transfers to/from camp
  • Medical insurance

2. DOES MY CHILD NEED A VISA TO ENTER CANADA OR TO ATTEND THIS PROGRAMME?

If your child is not a Canadian citizen, he or she may be required to obtain a Temporary Resident Visa (TVR), depending on their citizenship. US citizens do not require a TRV, but may require an eTA (electronic travel authorizaton) if flying into Canada.  
Please refer to the Canadian Citizenship and Immigration website for full details and a complete listing of countries that require a TVR: www.cic.gc.ca. 

3. DO I NEED TO PURCHASE OUT-OF-COUNTRY EMERGENCY TRAVEL MEDICAL INSURANCE TO MY CHILD?

Canadian and US citizens must provide their own out-of-province or out-of-country health insurance.  

For international campers (non Canadian or US), CISS provides emergency medical and dental insurance to a maximum of $100,000 CAD.

4. MY CHILD IS FLYING TO TORONTO. WHO WILL RECEIVE MY CHILD WHEN HE/SHE ARRIVES AT THE AIRPORT?

For international campers, and Canadian or US campers who have requested transfer to/from the airport:  Provided you have given us the flight details at least 2 weeks prior to your child's arrival, staff from Swallowdale Camp will meet your child in the arrivals area at Pearson International Airport in Toronto. Staff hold signs that say "Swallowdale Camp". It is the responsibility of the camper to look for this sign and to remain in the arrivals area until he/she has met the staff member. Students travelling as a group with a group leader must remain together. The group leader assists the students to find the programme staff member. If your child is registered as an Unaccompanied Minor (UM), the person that CISS has designated earlier to you during the UM registration will be on hand to personally receive your child. 

5. HOW WILL I KNOW WHAT MY CHILD HAS ARRIVED SAFELY AT CAMP?

CISS maintains regular contact with your representative or parent/guardian, and will immediately inform the individual if a student has not arrived as expected. Otherwise, upon arrival students contact their parents via paid phone or Skype to let them know they have arrived safely. 

6. WHAT HAPPENS IF MY CHILD HAS A MEDICAL EMERGENCY?

Our staff are trained to handle all medical emergencies. Swallowdale Camp hires a health-care provider who is on-site.  The camp is also in close proximity to hospitals and clinics. CISS will inform you of any emergencies that arise and the details/treatments involved.

7. Do you have a clothing list available? 

Please download the Swallowdale Camp Clothing List (PDF) here.  
To ensure your child returns home with all of his/her belongings, we also recommend that all clothing and personal items be labelled with your child's name.  For your convenience, we have partnered with Mabel’s Labels, a Canadian company with a wide variety of labels that are colourful, indestructible and fun! This company ships both domestically and internationally. 

8. How can I communicate with my child? 

All parent communication, by phone or email, will be limited to one time per week (except in emergency situations). We strongly believe that calling home prompts homesickness.  It also interrupts the campers from their routine at camp. If you have concerns about your child, our staff is available to talk with you about it.  Rest assured that if there are any problems with your child, a staff member will contact you.  Mail and packages can be delivered to campers, but please ensure you send mail in plenty of time for your child to receive it. We cannot return mail for campers who have already departed.

Phone Calls -  Campers have access to pay telephones located in each residence. We do, however, encourage students to limit the number of calls they make.

Mobile Devices - All camper cell/mobile phones will be collected by programme staff upon arrival, during the check-in process. Cell phones will be labeled and kept in a secured location. Once per week, on the evening prior to the scheduled Optional Full-Day Excursions, campers will be allowed to retrieve their cell phones. They will then have use of cell phones that evening and throughout the following day. Campers must then return their cell phones to the programme staff in the evening, where they will be stored again until the following week or until the camper departs.

E-Mail - Campers will have limited access to email during their stay at camp. Campers wishing to use email must have a personal web-based email address (ie. gmail, yahoo etc.)